Unlock the potential of your organization with CoFuturum.
Your partner in Emotional Intelligence and Leadership Development.
CoFuturum
Stronger leadership. More effective transformation. Lasting impact.
AI is accelerating change across every industry. Yet technology alone does not deliver transformation. Success depends on leaders who can make sound decisions under pressure, translate strategy into action, and bring people with them through uncertainty.
CoFuturum integrates emotional intelligence understanding, leadership development practice, and extensive business experience to strengthen the human capabilities on which successful transformation depends. We help organizations define critical leadership capabilities to drive change; we help leaders understand their impact, navigate complex relationships and lead with greater clarity, adaptability and purpose.
Through coaching, consulting, training and education, speaking engagements, and masterclass offerings, we work with leaders, teams and organisations at critical moments of change and growth. Our approach connects insight with action—helping leaders achieve meaningful business results while building the trust, engagement and resilience required to sustain them.
Our Insights
We are excited to exchange ideas with you on empowering leadership in the age of AI and technological revolution, using Emotional Intelligence as a key ingredient. Click on the button below to read our published blogs and leave us comments!
Emotional Intelligence & Leadership Development
Effective leadership is not defined by what leaders know, but by how they apply that knowledge—especially when the stakes are high, the path is unclear and people are looking to them for direction.
Emotional Intelligence matters in leadership
Strategic thinking, business expertise, and sound judgement remain fundamental to leadership. Their impact, however, depends on a leader’s ability to understand themselves, read others, respond deliberately, and inspire.
Emotional intelligence strengthens the capabilities that make leadership effective: self-awareness, authenticity, emotional self-management, awareness of others, emotionally informed decision-making, and the ability to create positive influence. These capabilities shape how leaders communicate, handle conflict, build trust and mobilise people around a shared direction.
Leadership in the age of AI
As AI transforms work and gives leaders access to unprecedented analytical power, distinctly human leadership capabilities become more—not less—important. Leaders must evaluate complex information, exercise judgement where there is no obvious answer and address the uncertainty, resistance and expectations that accompany change.
Technology can support decisions. It cannot assume responsibility for them, build trust or give people confidence in the direction being taken. Those remain leadership responsibilities.
From awareness to leadership impact
At CoFuturum, we integrate emotional intelligence into leadership development because insight only creates value when it changes behaviour and improves results. We help leaders understand how they affect others, recognise patterns that may limit their effectiveness and develop more intentional ways of leading.
The outcome is not simply greater self-awareness. It is stronger judgement, more constructive relationships, greater adaptability and the ability to translate strategy into sustained individual, team and organisational performance.
Our Offerings
We offer tailored coaching, consulting, training and education solutions, alongside speaking engagements and masterclasses for coaches, leaders, and organizations. Our focus is on enhancing Emotional Intelligence to elevate leadership effectiveness, strengthen team collaboration, and drive lasting organizational performance.
Coaching and Consulting
CoFuturum offers tailored coaching and consulting for leaders, teams and organisations. We combine our Emotional Intelligence understanding, leadership development practice, and extensive business experience to address priorities ranging from leadership growth to business strategy development and implementation, customer strategy, and employee experience and engagement.
Our offerings can be delivered independently or combined to meet a broader organisational need. Each engagement is shaped around the client’s context, objectives and desired outcomes.
We partner with clients to understand their priorities and tailor coaching solutions to their strategy, culture, and leadership context. Our client-led Leadership Impact Series is a portfolio of proven coaching solutions, each designed to address a specific leadership challenge.
Grounded in practical coaching frameworks and real-world leadership experience, every solution combines a structured methodology—Reflect, Plan, Grow—with the flexibility to adapt to each client’s context. This enables organizations to deploy focused interventions that deliver meaningful leadership and business impact.
Examples of solutions include: New Leader Success, Leadership Growth, Strategic Thinking, Women in Leadership, Executive Transition, Leading Through Change, and more.
We employ Emotional Intelligence (EI) to develop effective business strategies. We provide strategy development, audits, ROI evaluations, and enhancement programs, all backed by our extensive experience in business strategy and implementation.
Our comprehensive services include assessments, strategic evaluations, and coaching. Furthermore, we collaborate with business executives from various sectors to create and execute customized training programs for teams, thereby guaranteeing sustainable and significant enhancements in business operations.
We integrate EI into Customer Experience (CX) strategies to enhance engagement, loyalty, and long-term business success. With deep expertise in CX strategy, audits, improvement programs, and ROI evaluation, we help organizations build customer-centric cultures that drive results. Our services include:
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CX assessments and strategic reviews
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Coaching and CX leadership development
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Tailored training programs for sales teams, customer service staff, and call center
By partnering with CX leaders across industries, we ensure that customer interactions are not just efficient, but emotionally intelligent and impactful—creating lasting value for both customers and businesses.
In an AI-driven world, human capital is an organization’s most vital asset. We help HR leaders strengthen resilience, cultivate growth mindset, and implement authentic Well-being initiatives that focus on daily personal energy renewal—ensuring employees thrive amid constant change.
Employee Well-Being, engagement, and energy are essential for sustained performance and retention. Recognizing that Well-Being is as unique as a fingerprint, our programs are tailored to individuals within the company. We equip HR professionals with the EI skills needed to navigate transformation, foster a thriving workplace culture, and drive high ROI through customized, human-centered solutions.
Emotional Intelligence (EI) Assessments help establish a baseline and, thus, form the basis for development programs. Our EI assessments are designed to help individuals and organizations understand their strengths and weaknesses in EI.
We offer the following assessments:
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Workplace
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Leadership
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Customer Service
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Emotional Culture Index
As experts in the field, our master classes and speaking engagements offer compelling and thought-provoking presentations that inspire and educate audiences on the importance of Emotional Intelligence (EI).
With a deep understanding of the science behind emotions and human behavior, we introduce key EI components through practical exercises and real-life scenarios.
Training and Education
We design and deliver standard and customised courses to equip leaders, coaches, and HR professionals with enhanced Emotional Intelligence techniques and toolkit.
Check out our most recent offerings (click on the course names for more details):
For business and HR leaders: Leading with Emotional Intelligence in AI Transformation – Equipping your leaders to drive change with confidence, clarity, and human impact
For coaches: Coaching for AI Transformation – Mastering Emotional Intelligence to Empower Clients, Teams, and Organizations
Meet our Team
At the core of CoFuturum are our three partners, bringing together over 80 years of experience in leading global organizations through transformation. With roots spanning Asia, Europe, and South America, our journeys have been shaped by diverse challenges, deep emotions, and experiential insights.
Managing Partner
Ana Maria Zumsteg
As an ICF-certified executive coach and expert in Change Management, Customer, and Employee Experience, I help leaders and teams navigate and thrive in an AI-driven world. I’ve designed and led Emotional Intelligence (EI) programs across Europe, Asia, and the Americas, empowering organizations to lead change with confidence. My mission is to equip people with human-centered EI skills that drive innovation and sustainable success. In my book, WISE: A Tale of Transformation, I demonstrate how EI enhances our capacity to approach change with purpose. Let’s work together to unlock your full potential in the era of AI and beyond!
Managing Partner
Thomas Grom
As a certified Executive Coach and co-founder of CoFuturum GmbH, I support mission-driven, emotionally intelligent leaders and their teams in unlocking their full potential. With over 25 years of leadership experience in strategy, marketing, and business development, I bring a unique blend of business insight and human-centered coaching to the table. My focus is on helping leaders transform their organizations through clarity, presence, and emotional intelligence, enabling lasting cultural and strategic impact. I enjoy teaching product management at the Lucerne University of Applied Sciences. I am ICF-certified coach and a Genos-certified Emotional Intelligence Practitioner.
Expert Partner
Eugenia Jingyou Chen
As an experienced leadership-development consultant, facilitator, and executive coach, I have partnered with global organizations in designing and delivering impactful leadership development/training programs. My passion is to coach leaders to achieve their growth and development goals, and teams perform the best in a constantly-evolving, multi-cultural business environment. I bring 25 years of international experience through diverse roles in management consulting, institutional banking, and leadership development, working with leaders across the world and inspiring them with my ideas, cultural sensitivity, compassion, and enthusiasm.
United by a shared passion for human-centered leadership, we specialize in cultivating Emotional Intelligence in leaders and organizations to enable their successful Business Strategy and Implementation, future-proof Leadership Development, and enhanced Customer and Employee Experience.
Customer and Employee
Experience
We cultivate growth mindsets and sustainable energy within organizations, ensuring that employees and teams thrive, adapt, and stay engaged amid AI-driven transformation.
What to expect: A resilient workplace culture, increased employee satisfaction, and exceptional customer experiences, all essential for navigating AI-driven change with confidence and purpose.
Business Strategy and Implementation
Our seasoned experts are exceptional at transforming vision into action, guaranteeing that your strategies are not merely plans but also pathways to success by generating value.
Collaborating with you, we create customized implementation programs consistent with your organizational objectives and prioritize value creation.
Leadership
Development
Drawing on our own leadership journeys and understanding, we help your leaders master Emotional Intelligence (EI) critical to inspire and drive organisational success in an age of AI-powered technological disruption. We support them to enhance their self-awareness, emotional self-management, authenticity, empathy, emotional reasoning, and ability to inspire others.