EI for Customer Strategy

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May 84 min read

Beyond Binary Code: Understanding the Depths of AI's Emotional Intelligence

Making AI emotionally intelligent brings risks as well as benefits, and involves several key steps and technologies.

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Apr 154 min read

How Empathy drives business success: 5 Essential Strategies Backed with 10 Real-World Examples

Drawing insights from past successes, here are top five strategies that can guide you to cultivate empathy in your organization.

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Apr 63 min read

The ROI of EI: 5 Proven Benefits from Investing in Emotional Intelligence Skills Development

Five compelling reasons why your company stands to gain from prioritising EI skills development.

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Mar 172 min read

Customer and Employee Experience: Aligning Corporate Values and Implementation

Five key success factors for aligning corporate values with customer and employee experience, which is critical to organizational success.

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Mar 123 min read

The Synergy of Growth Mindset and Emotional Intelligence

When combined, Emotional Intelligence and a growth mindset form a formidable duo that enables profitable business growth and innovation.

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Oct 7, 20233 min read

Emotional Intelligence in CX: Fuelling Tangible Business Results

Introduction When you work in the area of Customer experience (CX), it doesn't take you long to realize one undeniable truth: Emotional...

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